Collebrity — Refund and Cancellation Policy

Version 1.0 | Effective Date: 03 June 2026  |  Applicable Law: Consumer Protection Act, 2019; Consumer Protection (E-Commerce) Rules, 2020

This Policy governs all refund and cancellation requests on the Collebrity platform. It is published in compliance with Rule 6(1)(g) of the Consumer Protection (E-Commerce) Rules, 2020 (India), and in a manner consistent with applicable consumer protection statutes for users in the U.S, as applicable.

1. Introduction and Scope

1.1 This Refund and Cancellation Policy ("Policy") applies to all transactions made on the Collebrity platform operated by Collebrity Private Limited, a company incorporated under the Companies Act, 2013, with CIN U63122KA2025FTC206151, registered at Flat No. 504, Veerasandra, Veerasandra Gollahalli Main Road, Bengaluru, Karnataka — 560100 ("Collebrity", "we", "us").

1.2 This Policy applies to:

• Brands and Individuals who place Orders for Creator Services through the Platform;

• Creators / influencers / Celebrities who accept Orders or participate in Campaigns through the Platform; and

• Talent Managers in connection with transactions managed on behalf of Creators.

1.3 All capitalised terms used but not defined in this Policy have the meanings assigned to them in Collebrity's Terms and Conditions (available at https://collebrity.com/legal/terms-and-conditions).

1.4 Collebrity operates as a marketplace connecting Brands and individuals with Creators of digital content and services. All payments flow through the Platform's secure payment-holding mechanism — Brands or individuals pay upfront, funds are held securely with Collebrity through its authorised payment Aggregator, and payment is released to the Creator upon approval of Deliverables. This Policy governs what happens when an Order is cancelled, a Deliverable is disputed, or a refund is requested at any stage of this process.

2. Quick Reference Summary

2.1 The following table summarises the refund outcomes for each scenario. Full details are set out in the clauses that follow.

Note: Wallet Withdrawal mechanics (i.e., transfer of Wallet credit to your registered bank account) are described in Clause 8.4 and are not covered by this Quick Reference table.

* Dispute-based refund outcomes summarised above are indicative only. The binding determination of refund entitlement, split, and payment flow in all dispute scenarios is governed exclusively by Clause 6 (Dispute-Based Refunds) of this Policy.

3. Order Cancellation

3.1 Cancellation Before Creator Accepts — Full Refund

A Brand may cancel an Order at any time before the Creator accepts it. In such a case, no work has commenced and the Brand is entitled to a full refund of the Order Value. The refund will be credited to the Brand's Collebrity Wallet promptly upon cancellation.

✓ Full Refund Applicable
If you cancel before the Creator accepts your Order, you will receive the full Order Value (including Platform Commission paid at checkout) credited to your Collebrity Wallet.

3.2 Creator Declines or Does Not Respond — Full Refund

If a Creator declines your Order, or does not accept it within Seventy-Two (72) hours of it being sent, the Order is automatically cancelled. The full Order Value (including Platform Commission) is automatically refunded to your Collebrity Wallet. No action is required from the Brand.

3.3 Post-Acceptance: No Unilateral Cancellation; Dispute Pathway Only

Once the Creator has accepted an Order, the Brand has no right to unilaterally cancel the Order. If the Brand wishes to discontinue the engagement after Creator acceptance, the Brand may raise a Dispute through the Platform's dispute submission interface. Collebrity's dispute resolution team shall review the Order details, communications between the parties, and any evidence of work completed by the Creator, and shall determine the appropriate outcome including a full refund to the Brand's Wallet, a partial refund (with the balance disbursed to the Creator as compensation for work completed), or no refund (where the Creator has substantially performed) based on the stage of completion at the time the Dispute is raised. The decision of Collebrity's dispute resolution team is final for the purposes of payment release within the Platform.

Note: For Dispute determinations under Clause 3.3 above, Collebrity's dispute resolution team applies an internal framework that considers the stage of work at the time the Dispute is raised. Indicative stages include: (i) pre-concept (no creative work begun); (ii) concept / script completed; (iii) content in production; and (iv) draft delivered for review. These stages are illustrative only and not binding. The actual outcome including any partial-refund percentage depends on the specific facts of each Order, the time and effort already invested by the Creator, the quality of work to date, and any communications between the parties on the Platform. The decision of the dispute resolution team is final for the purposes of payment release within the Platform.

4. Non-Delivery and Deadline Failure

4.1 If a Creator fails to deliver the Deliverables by the agreed Order deadline, the Brand may:

• Contact the Creator through the Platform's Order chat to seek delivery within a mutually agreed extension; or

• Raise a cancellation request through the Platform's dispute interface, whereupon Collebrity shall review the Order timeline and, upon confirming the delivery failure, issue a full refund to the Brand's Collebrity Wallet.

4.2 Where a deadline failure is attributable to a Force Majeure Event affecting the Creator (as defined in the Terms and Conditions), Collebrity may, at its discretion, facilitate a mutually agreed extension rather than mandating cancellation.

4.3 Repeated delivery failures by a Creator will be recorded on the Creator's account and may result in account restrictions, reduced discoverability, or suspension under Collebrity's Terms and Conditions.

5. Approval, Auto-Approval, and Finality of Completed Orders

5.1 Approval by Brand

• Once the Creator submits the Deliverables and/or marks the content as posted through the Platform, the Brand shall have Seventy-Two (72) hours to review the Deliverables and take one of the following actions through the Platform:

• (a) Approve the Deliverables — the Order shall be marked as Complete and payment shall be released to the Creator;

• (b) Request a Revision — the Creator shall be requested to revise or amend the Deliverables within the agreed revision scope; or

• (c) Raise a Dispute — the Order shall be placed into dispute status and handled in accordance with Clause 6 of this Policy.

During the Seventy-Two (72) hour review period, Collebrity shall send the Brand at least two (2) reminder notifications through in-app notifications, email, or other available communication channels. These reminders shall notify the Brand of the pending Auto-Approval deadline and the actions available to the Brand, including approving the Deliverables, requesting revisions, or raising a Dispute.

5.2 Finality of Completed Orders

Once an Order is marked as Complete — whether through Brand approval or Auto-Approval — it cannot be reversed. Collebrity will not process refunds on completed Orders except in the following limited circumstances:

• Collebrity determines through its dispute resolution process (commenced before the Order was marked Complete) that a refund is warranted; or

• Exception — Dispute Pre-Completion. Where Collebrity's dispute resolution process was commenced before the Order was marked Complete, the dispute resolution team's determination shall apply notwithstanding any subsequent Auto-Approval.

(a) Collebrity will not, by virtue of these Terms or this Policy, be obligated to refund the Order Value to the Brand. The Brand acknowledges that, upon Order completion, the Creator Fee has been disbursed to the Creator and is not within Collebrity's control.

IMPORTANT: If you have concerns about Deliverables, you must raise a Dispute within 72 hours of their submission. Failure to do so within this window will result in Auto-Approval and no refund will be available.

6. Dispute-Based Refunds

6.1 If a Brand believes that Deliverables do not conform to the Service / Campaign Brief — for example, the content is off-brief, sub-standard, or materially different from what was agreed — the Brand may raise a Dispute within Seventy-Two (72) hours of Deliverable submission, before the Auto-Approval window closes.

6.2 A Dispute must be raised through the Platform's dispute submission interface by selecting a reason and providing supporting evidence (screenshots, links, written explanation).

6.3 Upon opening of a Dispute, payment is temporarily held and will not be released until the Dispute is resolved by Collebrity's dispute resolution team.

6.4 Collebrity's dispute resolution team will review the Order and make one of the following determinations:

6.5 The decision of Collebrity's dispute resolution team is final for the purposes of payment release within the Platform. It does not constitute a determination of legal rights and does not prevent either party from pursuing legal remedies against the other party outside the Platform.

7. Subscription Plan Cancellation and Refunds

✗ Subscriptions Are Non-Refundable
All subscription fees paid to Collebrity for any Subscription Plan made available on the Platform whether to Brands, Individuals, Creators, or Talent Managers, are non-refundable. This applies to all paid Subscription Plans currently or hereafter offered on the Platform. No refund is available for any unused portion of a subscription period upon cancellation or downgrade, except as required by applicable law or as expressly provided in Clause 7.4 (Collebrity-Initiated Discontinuation).

7.1 Cancellation of Subscription

You may cancel your subscription at any time through your Account settings. Cancellation will take effect at the end of the current billing period. You will retain access to all subscription features until the billing period expires. After expiry, your account will be automatically downgraded to the applicable free-tier plan.

For Talent Managers: Cancellation of the previous plan results in a downgrade to the Free-tier plan at the end of the billing period.

7.2 Beta Period

The Beta Period provides all platform features free of charge to all registered Users. There is no charge levied during the Beta Period and therefore no refund is applicable. Upon conclusion of the Beta Period, users who do not select a paid plan will be automatically transitioned to the applicable free-tier plan. No payment will be collected without affirmative selection of a paid plan and completion of the checkout process.

7.3 Auto-Renewal

Paid Subscription Plans renew automatically at the end of each billing cycle. Collebrity will notify you by email at least 3 days before your subscription renews, stating the renewal date and the amount to be charged. If you wish to cancel, you must do so before the renewal date through your Account settings. Refunds will not be issued for charges already processed as part of an auto-renewal.

7.4 Collebrity-Initiated Discontinuation

If Collebrity discontinues a paid Subscription Plan, Collebrity shall provide Users with reasonable advance notice and shall issue a pro-rated refund to the Brand's Collebrity Wallet for any unused portion of the subscription period, calculated from the date of discontinuation to the end of the then-current billing period.

8. Collebrity Wallet

8.1 Collebrity maintains a Wallet for each Brand Account. All refunds on the Platform are credited to the Brand's Collebrity Wallet. The Wallet is not available to Creators or Talent Managers.

8.2 Wallet Credits. Your Wallet balance may be used to:

• Place new Orders on the Platform; and

• Settle any outstanding amounts owed to Collebrity in connection with Platform transactions.

Wallet balances may NOT be used for:

• Subscription Plan payments (which must be made through the Platform's authorised Payment Aggregator at the time of plan selection or renewal);

• Wallet-to-Wallet transfers between Users; or

• Any payment outside the Collebrity Platform.

8.3 Wallet Restrictions. Your Wallet balance:

• (a) cannot be transferred to another User's account;

• (b) cannot be used to purchase goods or services outside the Collebrity Platform;

• (c) does not accrue interest; and

• (d) Does not expire and shall remain available for use on the Platform or withdrawal in accordance with this Policy.

• Collebrity may close a Wallet that has remained inactive for a continuous period of Thirty-Six (36) months, provided that Collebrity gives the User at least Thirty (30) days' prior notice through the registered email address associated with the Account. For the purpose of this Clause, an inactive Wallet means a Wallet with no Order activity, deposits, or withdrawal activity during such period.

• Upon closure of an inactive Wallet, any remaining Wallet balance may be refunded to the User's registered bank account after deduction of any applicable withdrawal fees in accordance with Clause 8.4.

8.4 Wallet Withdrawal

You may withdraw your Wallet balance to your registered bank account at any time, subject to the following:

Example: If your Wallet balance is ₹10,000 and you request a full withdrawal, Collebrity will deduct 5% (₹500) plus GST on ₹500 (₹90 at 18%) = ₹590 in total. You will receive ₹9,410 in your bank account.

9. Non-Refundable Situations

9.1 No refund is available in the following situations:

✗ No Refund
The following situations do not qualify for a refund under this Policy.

• Orders that have been marked as Complete/Accepted posted content, whether through Brand approval or Auto-Approval (72-hour lapse), unless a Dispute was raised before the Auto-Approval window closed;

• Subscription fees for any subscription period that has commenced;

• Platform Commission charged on completed Orders;

• Wallet withdrawal fees (5% + GST);

• Orders where the Brand provided an incorrect, vague, or incomplete Campaign Brief and the Creator delivered in good faith in accordance with the Brief as provided;

• Orders where the Brand requests changes that go beyond the original Campaign Brief scope (which would constitute a new Order, not a revision);

• Orders where the dispute was raised after the 72-hour Auto-Approval window;

• Orders cancelled by the Brand after delivery, unless a Dispute was opened within the prescribed period; and

• Any amount attributable to delays or losses caused by third-party payment gateways, bank processing failures, or Force Majeure Events beyond Collebrity's control.

10. Refund Response and Processing Timelines

10.1 All cancellation and refund requests must be raised through the Platform. Collebrity does not accept cancellation or refund requests made outside the Platform by telephone, email, or other communication channels. Requests made outside the Platform cannot be verified and will not be processed.

10.2 Response and Processing Timelines

11. Payment Failures and Gateway Issues

11.1 If a payment fails at checkout due to a technical error on the Platform or any payment gateway, no Order will be created and no funds will be deducted from your account. If funds are debited from your bank account or card due to a payment gateway error without an Order being created, please contact us at [email protected] with your transaction details and we will investigate and process a refund to your original payment method within Seven (7) to Fourteen (14) working days.

11.2 Collebrity is not responsible for delays or failures in refund processing attributable to your bank, card issuer, or payment instrument. Processing timelines for refunds to original payment methods (in the limited cases where this applies) are subject to your bank's processing timelines, which are outside Collebrity's control.

12. Modifications to This Policy and Contact

12.1 Collebrity may update this Policy from time to time. Material changes will be communicated to registered Users by email at least Three (3) days before the change takes effect.

12.2 For all queries regarding this Policy, cancellation requests, or refund status enquiries, please contact: